Elevator Service Trapped

You're stuck between the 23rd and 24th floors of your office building at 7:45 PM. The emergency service dispatcher from Apex Elevator Solutions demands proof of the building's maintenance contract before dispatching help. With your phone at 12% battery and the temperature rising, you must navigate corporate bureaucracy while managing growing claustrophobia.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Junior Account Executive at Sterling & Hughes Financial

Conversation Partner

Marcus Chen, Apex Emergency Services Dispatcher

Setting

Dimly lit elevator cab with flickering LED panels, metal walls reflecting your phone's glow

Location

Stratus Tower, Financial District

Learning Objectives

✓

Locate or obtain building maintenance contract number

✓

Convince dispatcher of situation urgency without escalating conflict

✓

Maintain composure while managing battery life and air supply

About This Scenario

How It Starts

“This is Marcus with Apex Emergency Services. I understand you're currently stuck in elevator car #4, but I'm showing no active maintenance contract for this building in our system. I'll need a valid contract number or building management authorization before we can dispatch a team.”

This is how Marcus Chen, Apex Emergency Services Dispatcher's greeting will start.

Practice Details

Scenario ID

#150

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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