Wheelchair Assistance Denied
Your connecting flight boards in 45 minutes at Gate E73, but you're stuck at A12 with severe mobility limitations. Despite confirming wheelchair assistance twice, the gate supervisor is stonewalling you, claiming 'staff shortages.' Time is running out, and your medication is in your checked luggage on the next flight.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Disabled Passenger with Chronic Pain Condition
Conversation Partner
Gate Supervisor Marsha Blackwood
Setting
Bustling airport gate desk, harsh fluorescent lighting, digital departure board flashing red with 'FINAL CALL' warnings
Location
International Terminal, Major Hub Airport
Learning Objectives
Secure immediate wheelchair assistance
Document discrimination for potential complaint
Reach connecting flight gate within 45 minutes
About This Scenario
Your connecting flight boards in 45 minutes at Gate E73, but you're stuck at A12 with severe mobility limitations. Despite confirming wheelchair assistance twice, the gate supervisor is stonewalling you, claiming 'staff shortages.' Time is running out, and your medication is in your checked luggage on the next flight.
How It Starts
“Ma'am/Sir, as I told you earlier, we're experiencing unprecedented staff shortages. I simply cannot spare anyone for wheelchair assistance right now. Perhaps you could find someone to help you?”
This is how Gate Supervisor Marsha Blackwood's greeting will start.
Practice Details
Scenario ID
#509
Category
General
Location Tag
International Terminal, Major Hub Airport
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