Fermentation Chamber Chaos

Your $75,000 batch of premium koji and miso is at risk as the TempMaster Pro chamber crashes during a critical 72-hour fermentation cycle. With retail orders due in days and the manufacturer's support line going straight to voicemail, you're facing potential bankruptcy. The regional sales manager who sold you this 'reliable' equipment is suddenly very interested in having a meeting.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Owner of Umami Craft Ferments

Conversation Partner

Marcus Chen, TempMaster Regional Sales Director

Setting

Your fermentation facility's office, early morning, emergency red lights flashing from the production floor visible through the window

Location

Industrial District, Portland, Oregon

Learning Objectives

✓

Document exact failure conditions and temperature logs for legal purposes

✓

Extract admission of known issues or similar customer complaints

✓

Negotiate compensation above their initial lowball offer

About This Scenario

How It Starts

“I understand you're experiencing some... challenges with your TempMaster Pro. Before we discuss this further, I need to confirm you've been following our 47-point daily maintenance protocol exactly as outlined in section 7.3.2 of the manual?”

This is how Marcus Chen, TempMaster Regional Sales Director's greeting will start.

Practice Details

Scenario ID

#1000

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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