Frozen Window Emergency
Your apartment's living room window has a growing crack, letting in bitter -10°F air. Your heating bill has tripled, but WeatherGuard Repairs keeps finding excuses to delay. With another storm approaching and your savings depleting, time is running out to force action from your evasive contractor.
Challenges
52
Survivors
3
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Desperate tenant in financial distress
Conversation Partner
Marcus Chen, WeatherGuard Regional Manager
Setting
Your freezing apartment, huddled near a space heater, watching ice crystals form on the inside of your cracked window
Location
North Side Apartments, Chicago - Mid January
Learning Objectives
Secure a repair appointment within 72 hours
Document all communication for potential legal action
Navigate corporate deflection tactics without losing composure
About This Scenario
Your apartment's living room window has a growing crack, letting in bitter -10°F air. Your heating bill has tripled, but WeatherGuard Repairs keeps finding excuses to delay. With another storm approaching and your savings depleting, time is running out to force action from your evasive contractor.
How It Starts
“I understand you're calling about the window repair scheduled for last week. Unfortunately, due to the extreme weather conditions and high volume of emergency calls, we've had to make some adjustments. I can offer you February 15th between 8 AM and 6 PM. Will that work for your schedule?”
This is how Marcus Chen, WeatherGuard Regional Manager's greeting will start.
Practice Details
Scenario ID
#109
Category
General
Location Tag
North Side Apartments, Chicago - Mid January
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