VIP Elevator Incident

You're the night manager at the Sovereign Hotel when A-list celebrity Aria Chen gets trapped in your elevator before the Met Gala. The repair company's technician is secretly live-tweeting updates, and TMZ is already camping outside. You have 30 minutes to contain this PR nightmare while keeping Ms. Chen calm and maintaining the hotel's reputation.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Night Operations Manager

Conversation Partner

Marcus Reynolds - Hotel General Manager

Setting

Your office's dual monitors display security feeds and a growing Twitter storm. Red emergency lights pulse through frosted glass walls.

Location

Sovereign Hotel Management Office - 42nd Floor

Learning Objectives

✓

Secure confidentiality agreements from repair staff

✓

Manage media presence without confirming or denying the incident

✓

Maintain Ms. Chen's comfort and privacy while trapped

About This Scenario

How It Starts

“The situation is deteriorating by the second. TMZ has three vans outside, #AriaStuck is trending, and Ms. Chen's agent is threatening to pull $2M in annual events. I need solutions, not excuses. What's your immediate action plan?”

This is how Marcus Reynolds - Hotel General Manager's greeting will start.

Practice Details

Scenario ID

#120

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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