Emergency Room Standoff
Your 8-year-old daughter needs emergency appendix surgery, but the hospital administrator claims your insurance was terminated yesterday. With your child's condition rapidly deteriorating and $28,000 needed upfront, you have 15 minutes to navigate a bureaucratic nightmare while precious time slips away.
Challenges
369
Survivors
26
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Desperate Parent
Conversation Partner
Dr. Margaret Chen, Hospital Administrative Director
Setting
Sterile hospital administrative office, harsh fluorescent lighting, view of ER waiting room through venetian blinds
Location
St. Mary's General Hospital - Administrative Wing
Learning Objectives
Prove insurance is still valid or was wrongfully terminated
Secure immediate medical care authorization
Navigate bureaucratic barriers while managing emotional pressure
About This Scenario
Your 8-year-old daughter needs emergency appendix surgery, but the hospital administrator claims your insurance was terminated yesterday. With your child's condition rapidly deteriorating and $28,000 needed upfront, you have 15 minutes to navigate a bureaucratic nightmare while precious time slips away.
How It Starts
“Mr./Ms., I understand this is difficult, but I'm looking at my screen right now and your insurance coverage was terminated effective yesterday at midnight. We require payment arrangements before we can proceed with any non-stabilizing procedures. Do you have alternative means of payment?”
This is how Dr. Margaret Chen, Hospital Administrative Director's greeting will start.
Practice Details
Scenario ID
#1207
Category
General
Location Tag
St. Mary's General Hospital - Administrative Wing
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