Critical Pet Surgery Crisis
During an emergency splenectomy on a critically ill Golden Retriever, your vital monitoring equipment suddenly fails. The only available repair technician, representing MediVet Solutions, is leveraging this crisis to force you into an expensive 5-year service contract. Every minute of delay decreases the dog's survival chances, while the dog's distraught family waits anxiously in the lobby.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Dr. Sarah Mitchell, Lead Veterinary Surgeon
Conversation Partner
Marcus Chen, MediVet Solutions Technical Representative
Setting
Tense operating theater bathed in harsh surgical lights, warning alarms blaring from dead equipment, unconscious Golden Retriever on the table with chest still open
Location
Emergency Veterinary Clinic - Surgical Suite 3
Learning Objectives
Negotiate immediate equipment repair without accepting the full 5-year contract
Document the tech's coercive behavior for potential legal action
Maintain professional composure while protecting patient safety
About This Scenario
During an emergency splenectomy on a critically ill Golden Retriever, your vital monitoring equipment suddenly fails. The only available repair technician, representing MediVet Solutions, is leveraging this crisis to force you into an expensive 5-year service contract. Every minute of delay decreases the dog's survival chances, while the dog's distraught family waits anxiously in the lobby.
How It Starts
“Dr. Mitchell, I understand you're in a difficult position, but I need to be clear - touching that VS2000 monitor without an active service contract will void any future coverage. The dog's vitals are your priority, right? I can have this fixed in minutes if we can just quickly review this agreement...”
This is how Marcus Chen, MediVet Solutions Technical Representative's greeting will start.
Practice Details
Scenario ID
#1317
Category
General
Location Tag
Emergency Veterinary Clinic - Surgical Suite 3
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