Warranty War Zone

Your high-end washing machine just flooded your laundry room, with only 23 hours left on the warranty. Every call to ApplePlus Support disconnects after exactly 47 seconds, and your clothes for tomorrow's critical presentation are soaking wet. Time is running out as you navigate an increasingly hostile automated system determined to outlast your warranty coverage.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Desperate homeowner with wet clothes and water damage

Conversation Partner

ALICE-7 (Automated Liability & Insurance Claims Evaluation System)

Setting

Home office desk illuminated only by screen glow, water steadily dripping in background

Location

Suburban home at 11:37 PM

Learning Objectives

✓

Obtain and correctly format model number, purchase date, and warranty code

✓

Navigate through automated system without getting disconnected 3 times

✓

Secure service appointment before warranty expires in 23 hours

About This Scenario

How It Starts

“Thank you for contacting ApplePlus Support. Due to unusually high call volume, your estimated wait time is... [Loading]... 22 hours and 37 minutes. For faster service, please state your 16-digit customer satisfaction code found on page 47 of your manual.”

This is how ALICE-7 (Automated Liability & Insurance Claims Evaluation System)'s greeting will start.

Practice Details

Scenario ID

#1347

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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