Internet Provider Nightmare
Your stable internet connection dies during a make-or-break client presentation worth $50,000. With only 3 hours until the final deadline and your career hanging by a thread, you must convince an apathetic ISP representative to restore your service immediately, despite their insistence on following their standard week-long protocol.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Senior Project Manager at a digital marketing agency, working remotely
Conversation Partner
Marcus Chen, Senior Technical Support Specialist at NetFast Communications
Setting
Your home office, lit only by laptop screen glow. Multiple desperate attempts to restart your router have failed. The deadline clock ticks mercilessly.
Location
Home Office / Remote Work Environment
Learning Objectives
Convince support agent to escalate the case for same-day service
Demonstrate technical competence by explaining troubleshooting steps already taken
Maintain professional composure while conveying urgent business impact
About This Scenario
Your stable internet connection dies during a make-or-break client presentation worth $50,000. With only 3 hours until the final deadline and your career hanging by a thread, you must convince an apathetic ISP representative to restore your service immediately, despite their insistence on following their standard week-long protocol.
How It Starts
“Thank you for contacting NetFast Communications. I see you're reporting a service outage. Our next available technician appointment is next Thursday between 8 AM and 5 PM. Would you like me to schedule that for you?”
This is how Marcus Chen, Senior Technical Support Specialist at NetFast Communications's greeting will start.
Practice Details
Scenario ID
#1348
Category
General
Location Tag
Home Office / Remote Work Environment
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