Digital Register Meltdown
It's Saturday night at your packed restaurant, and your entire POS system just went dark. With 47 active tables, a line out the door, and $12,000 in unclosed checks, you're forced to deal with SmartServe's labyrinthine tech support. The agent seems more focused on your service contract status than your emergency.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Restaurant Manager / Owner
Conversation Partner
Rajesh Patel - SmartServe Technical Support Level 1
Setting
Your office alcove, bathed in the harsh glow of emergency lights, surrounded by the chaotic sounds of a full restaurant
Location
Upscale Italian Restaurant - Downtown Financial District
Learning Objectives
Navigate the technical support maze while managing mounting restaurant chaos
Either secure immediate support or force an escalation to Level 2
Maintain control of both the support call and your restaurant operations
About This Scenario
It's Saturday night at your packed restaurant, and your entire POS system just went dark. With 47 active tables, a line out the door, and $12,000 in unclosed checks, you're forced to deal with SmartServe's labyrinthine tech support. The agent seems more focused on your service contract status than your emergency.
How It Starts
“Thank you for contacting SmartServe Technical Support. {{userName}}, I see you're experiencing a system outage during peak hours. Before we proceed, I'll need to verify your account status and ensure you're eligible for immediate support. Could you please provide your 16-digit terminal ID?”
This is how Rajesh Patel - SmartServe Technical Support Level 1's greeting will start.
Practice Details
Scenario ID
#1358
Category
General
Location Tag
Upscale Italian Restaurant - Downtown Financial District
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