Payment Terminal Panic

During Friday night's peak service at your upscale bistro, the entire payment system crashes without warning. Your tech support contact, Marcus, arrives quickly but demands a hefty cash 'expedite fee' to fix it tonight. With a full house of impatient diners and thousands in potential revenue at stake, you must navigate this ethical dilemma while keeping your staff calm and your reputation intact.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Restaurant Owner & Head Chef

Conversation Partner

Marcus Chen, Emergency IT Specialist

Setting

Your restaurant's cramped back office, dimly lit by the blue glow of crashed payment terminals. The sound of busy dinner service filters through the walls.

Location

Le Petit Jardin, Upscale French Bistro

Learning Objectives

✓

Navigate the ethical dilemma of paying a bribe versus losing thousands in revenue

✓

Maintain professional composure while under intense pressure

✓

Find a resolution that doesn't compromise your business's integrity

About This Scenario

How It Starts

“Listen, I can see you're in a tight spot here - forty tables, no way to process cards, and it's only getting busier. I can fix this right now, but given the... urgent nature of the situation, my emergency rate is $500. Cash only, no invoice. What's it going to be?”

This is how Marcus Chen, Emergency IT Specialist's greeting will start.

Practice Details

Scenario ID

#140

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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