Summer Splash Emergency

It's peak season at AquaZone Water Park, 98°F outside, and 2,000+ guests are enjoying the attractions. Suddenly, the main filtration system fails completely. Marcus Webb from ClearFlow Services is exploiting your emergency with predatory pricing and questionable demands, knowing you have mere hours before health inspectors arrive.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Operations Manager of AquaZone Water Park

Conversation Partner

Marcus Webb - Emergency Services Coordinator, ClearFlow Solutions

Setting

Your office overlooking the crowded wave pool, emergency lights flashing on control panels, phone constantly buzzing with staff messages

Location

AquaZone Water Park, Peak Summer Season

Learning Objectives

✓

Negotiate emergency service fee down to no more than 3x standard rate

✓

Avoid signing any long-term service contracts

✓

Maintain compliance with health regulations while repairs are pending

About This Scenario

How It Starts

“Listen, I understand your situation is urgent, but we're stretched incredibly thin today. Our emergency response fee starts at $15,000, plus parts and labor. I can have a team there in 90 minutes - but only if you authorize immediate payment. Otherwise, the next available slot is Thursday...”

This is how Marcus Webb - Emergency Services Coordinator, ClearFlow Solutions's greeting will start.

Practice Details

Scenario ID

#1400

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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