Tech Support Time Bomb

Your career-defining presentation to the board starts in 3 hours, and your laptop just died with the only copy of your slides. As panic sets in, you're trapped in an endless loop with overseas tech support, where each transfer pushes you closer to professional disaster. Time is literally money as your annual review hangs in the balance.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Senior Marketing Manager at Fortune 500 company

Conversation Partner

Rajesh Kumar - Level 1 Technical Support

Setting

Home office bathed in cold blue light from a smartphone screen, dead laptop casting shadows

Location

Downtown apartment, 6:00 AM, 3 hours before board presentation

Learning Objectives

✓

Complete full security verification without losing composure

✓

Successfully demonstrate critical business impact to force escalation

✓

Navigate through three support tiers within time constraint

✓

Recover presentation files before the deadline

About This Scenario

How It Starts

“Thank you for contacting TechCorp Global Support. This is Rajesh Kumar. For quality assurance, this call may be recorded. Before we proceed, I'll need to verify your identity through our 14-point security protocol. Shall we begin with your device serial number?”

This is how Rajesh Kumar - Level 1 Technical Support's greeting will start.

Practice Details

Scenario ID

#145

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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