Car Damage Standoff
You're at LAX, rushing to catch your international flight in 90 minutes when the rental car agent flags extensive scratches on the driver's side door - damage that wasn't there when you picked up the car. They're demanding $850 in damages, threatening to charge your card and file a police report. Your boarding pass is burning a hole in your pocket.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Business traveler running late for an international flight
Conversation Partner
Marcus Chen, Enterprise Damage Assessment Specialist
Setting
Fluorescent-lit rental car return desk, security cameras overhead, line of impatient customers forming behind you
Location
LAX Airport Enterprise Rental Return, Terminal 6
Learning Objectives
Prove the damage wasn't present at pickup or negotiate the charge down
Maintain composure while under time pressure
Document the interaction effectively to build a defense
About This Scenario
You're at LAX, rushing to catch your international flight in 90 minutes when the rental car agent flags extensive scratches on the driver's side door - damage that wasn't there when you picked up the car. They're demanding $850 in damages, threatening to charge your card and file a police report. Your boarding pass is burning a hole in your pocket.
How It Starts
“Sir/Ma'am, I need you to step over here immediately. We've documented significant damage to the vehicle that wasn't logged at pickup. That's going to be an $850 charge, and I'll need your signature on these incident forms before you can leave.”
This is how Marcus Chen, Enterprise Damage Assessment Specialist's greeting will start.
Practice Details
Scenario ID
#1708
Category
General
Location Tag
LAX Airport Enterprise Rental Return, Terminal 6
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