Cinema's Digital Nightmare
At the most anticipated film premiere of the year, the $150,000 digital projector crashes during the opening credits. Marcus Chen, the only certified Barco technician within 100 miles, arrives but refuses to fix it unless granted exclusive backstage access to meet A-list celebrities. With 500 VIP guests waiting and millions in publicity at stake, time is running out.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Theater Operations Manager
Conversation Partner
Marcus Chen - Digital Cinema Systems Engineer
Setting
Cramped digital projection booth overlooking a packed IMAX theater, filled with blinking emergency lights and the hum of cooling fans
Location
Grandview Premiere Cinema Complex, Hollywood
Learning Objectives
Negotiate access terms that satisfy the technician without compromising celebrity security
Maintain professional control while under extreme time pressure
Secure a quick resolution before the situation escalates to media attention
About This Scenario
At the most anticipated film premiere of the year, the $150,000 digital projector crashes during the opening credits. Marcus Chen, the only certified Barco technician within 100 miles, arrives but refuses to fix it unless granted exclusive backstage access to meet A-list celebrities. With 500 VIP guests waiting and millions in publicity at stake, time is running out.
How It Starts
“Listen carefully: I've diagnosed the issue - your Barco DP4K-60L's main light engine is failing. I can fix it in 10 minutes, but first, we need to discuss my terms. I want 30 minutes alone with DiCaprio and Scorsese after the screening. No handlers, no press, just us.”
This is how Marcus Chen - Digital Cinema Systems Engineer's greeting will start.
Practice Details
Scenario ID
#179
Category
General
Location Tag
Grandview Premiere Cinema Complex, Hollywood
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