Mortuary's Cold Crisis

The cooling system at Highland Memorial has failed during a brutal summer heatwave, hours before the high-profile service of Judge William Marshall. The only available HVAC technician is Marcus Marshall - the judge's estranged son who was publicly disowned. Time is running out, and the reputation of your funeral home hangs by a thread.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Funeral Director

Conversation Partner

Marcus Marshall - HVAC Specialist

Setting

Dimly lit basement morgue with emergency lighting, humidity visible in the air, temperature display showing dangerous readings

Location

Highland Memorial Funeral Home

Learning Objectives

✓

Get Marcus to fully inspect and diagnose the system failure

✓

Maintain professional dignity while managing the emotional powder keg

✓

Secure complete repairs before tissue degradation begins

About This Scenario

How It Starts

“I got your emergency call about the cooling system. Let's be clear - I'm here as a technician, nothing else. The display shows critical failure in two zones. What exactly happened in the last 24 hours?”

This is how Marcus Marshall - HVAC Specialist's greeting will start.

Practice Details

Scenario ID

#182

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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