Medicine on Ice
A critical pharmacy's refrigeration system has failed during a record heatwave, putting $12.4M in temperature-sensitive medications at risk. Two competing repair companies are suspiciously undercutting each other while time runs out. As the head pharmacist, you must navigate corporate politics, patient needs, and potential sabotage before thousands of vital medications become worthless.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Head Pharmacist at MedCare Plus
Conversation Partner
Regional Operations Director Marcus Chen
Setting
Your office at the pharmacy, bathed in the red glow of emergency lighting. Multiple phones are ringing. Through the glass walls, you see staff frantically moving medications into portable coolers.
Location
MedCare Plus Pharmacy, Downtown Medical District
Learning Objectives
Investigate why both repair companies suddenly dropped their bids by 60%
Maintain temperature control for $12.4M worth of medications
Document all decisions to protect against future liability
About This Scenario
A critical pharmacy's refrigeration system has failed during a record heatwave, putting $12.4M in temperature-sensitive medications at risk. Two competing repair companies are suspiciously undercutting each other while time runs out. As the head pharmacist, you must navigate corporate politics, patient needs, and potential sabotage before thousands of vital medications become worthless.
How It Starts
“Listen carefully because I'm only going to say this once: Corporate is breathing down my neck about this refrigeration failure. Two contractors just submitted suspiciously low bids, and I need you to justify any expense over 50K. Those meds better not go bad on your watch.”
This is how Regional Operations Director Marcus Chen's greeting will start.
Practice Details
Scenario ID
#192
Category
General
Location Tag
MedCare Plus Pharmacy, Downtown Medical District
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