Ghost Kitchen Nightmare
Your virtual restaurant business is under attack from an organized sabotage campaign. Someone is tampering with deliveries and flooding review sites with fabricated horror stories about food safety. With your reputation in free fall and delivery platforms threatening to delist you, you have 24 hours to identify the source and stop the bleeding before your business collapses.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Owner of 'Urban Bites' ghost kitchen with 4.8→2.1 star rating drop in 72 hours
Conversation Partner
Marcus Chen, Regional Safety Manager at FoodFlex Delivery Platform
Setting
Your laptop screen illuminated by harsh LED kitchen lights, surrounded by idle delivery bags and cancelled orders
Location
Commercial Ghost Kitchen Facility, Industrial District
Learning Objectives
Gather evidence of deliberate delivery tampering
Identify pattern in fake reviews to prove organized attack
Maintain enough active orders to prevent automatic delisting
About This Scenario
Your virtual restaurant business is under attack from an organized sabotage campaign. Someone is tampering with deliveries and flooding review sites with fabricated horror stories about food safety. With your reputation in free fall and delivery platforms threatening to delist you, you have 24 hours to identify the source and stop the bleeding before your business collapses.
How It Starts
“{{userName}}, I'm reaching out regarding an unprecedented spike in critical safety incidents reported through our platform. I've already escalated this to our legal team, but I wanted to give you a chance to explain before we proceed with emergency vendor suspension. Do you have any explanation for these... disturbing reports?”
This is how Marcus Chen, Regional Safety Manager at FoodFlex Delivery Platform's greeting will start.
Practice Details
Scenario ID
#2124
Category
General
Location Tag
Commercial Ghost Kitchen Facility, Industrial District
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