EV Software Hostage
Your $65,000 electric vehicle has been remotely disabled due to 'subscription payment issues.' The manufacturer claims you need to purchase a $14,999 'Premium Features Bundle' to restore basic functionality - features that were advertised as standard when you bought the car. With only 2% battery remaining and your family waiting at home, you must negotiate with an AI-powered customer service system that seems programmed to extract maximum profit.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Stranded EV Owner
Conversation Partner
ATLAS-CS (Automated Transaction & Licensing Assistance System)
Setting
Inside a disabled luxury electric vehicle, dashboard displays flickering red warnings, rain pelting the windshield
Location
Empty parking lot, 23 miles from home, during a storm
Learning Objectives
Negotiate down the extortionate fee to a reasonable amount
Maintain composure while documenting the interaction for potential legal action
Secure immediate vehicle access to return home safely
About This Scenario
Your $65,000 electric vehicle has been remotely disabled due to 'subscription payment issues.' The manufacturer claims you need to purchase a $14,999 'Premium Features Bundle' to restore basic functionality - features that were advertised as standard when you bought the car. With only 2% battery remaining and your family waiting at home, you must negotiate with an AI-powered customer service system that seems programmed to extract maximum profit.
How It Starts
“⚠️ CRITICAL ALERT: Vehicle functionality has been restricted due to a Terms of Service update. Your previous feature set is no longer compliant with our new licensing model. To restore full vehicle access, immediate payment of $14,999 is required. Battery level: 2%. Please respond within 180 seconds to prevent complete system shutdown.”
This is how ATLAS-CS (Automated Transaction & Licensing Assistance System)'s greeting will start.
Practice Details
Scenario ID
#2131
Category
General
Location Tag
Empty parking lot, 23 miles from home, during a storm
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