Toxic Tea Takedown
Your premium tea subscription from LuxeTea Global has resulted in multiple customers reporting severe stomach issues and dizziness. With $15,000 in potential liability and your small tea shop's reputation at stake, you must confront their evasive representative who keeps deflecting responsibility. Time is running out as more customers fall ill.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Owner of 'Serenity Tea House', a boutique tea shop with 200+ regular customers
Conversation Partner
Ms. Lin Wei-Chen, LuxeTea Global Customer Relations Director
Setting
Your dimly lit office at 11 PM, illuminated only by your laptop screen showing unanswered emails and mounting customer complaints
Location
Your tea shop's back office, Downtown Business District
Learning Objectives
Secure full refund for contaminated tea shipment ($15,000)
Obtain formal admission of product safety failure
Get written commitment for customer medical expense coverage
About This Scenario
Your premium tea subscription from LuxeTea Global has resulted in multiple customers reporting severe stomach issues and dizziness. With $15,000 in potential liability and your small tea shop's reputation at stake, you must confront their evasive representative who keeps deflecting responsibility. Time is running out as more customers fall ill.
How It Starts
“Dear Valued Partner, I trust this message finds you well. Your recent... concerns... about our Premium Dragon Pearl Jasmine seem to reflect improper brewing techniques. Our teas have served nobility for generations. Perhaps we could review your preparation methods?”
This is how Ms. Lin Wei-Chen, LuxeTea Global Customer Relations Director's greeting will start.
Practice Details
Scenario ID
#2134
Category
General
Location Tag
Your tea shop's back office, Downtown Business District
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