Halloween Haunt Hustle

You're trapped inside 'NightScream Manor' - a premium $89 haunted house experience that suddenly went dark mid-tour. After 3 hours of emergency evacuation, management is refusing refunds citing 'atmospheric technical difficulties.' Now you're facing their stone-faced customer service manager who seems more frightening than any staged horror.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Frustrated customer who spent savings on premium tickets for a special date night

Conversation Partner

Ms. Victoria Blackwood - Head of Customer Relations, NightScream Entertainment

Setting

Corporate office lit by emergency fluorescent lights, Halloween decorations casting unsettling shadows

Location

NightScream Manor Administrative Building - Customer Service Department

Learning Objectives

✓

Successfully argue for a full or partial refund

✓

Document safety violations during the incident

✓

Maintain composure while being deliberately frustrated

About This Scenario

How It Starts

“I understand you're... disappointed with tonight's immersive experience. Though some might say being trapped in actual darkness adds authenticity to a haunted house, wouldn't you agree? *shuffles papers* Now, regarding our no-refund policy, section 13b clearly states...”

This is how Ms. Victoria Blackwood - Head of Customer Relations, NightScream Entertainment's greeting will start.

Practice Details

Scenario ID

#2135

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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