Sky Drop Disaster
Your $2,800 custom gaming laptop was just dropped 50 feet by a malfunctioning QuickShip drone onto your driveway. The company's automated system has already denied your claim, citing 'acts of God' in their terms of service. You have 10 minutes left in your chat window with their Executive Resolution Specialist before the case is permanently closed.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Frustrated customer with destroyed package
Conversation Partner
Marcus Chen, Senior Executive Resolution Specialist
Setting
Video chat interface with corporate backdrop, timer counting down in red
Location
QuickShip Virtual Claims Department
Learning Objectives
Successfully dispute the 'act of God' classification
Prove mechanical failure or company negligence
Secure at least 70% compensation before timer expires
About This Scenario
Your $2,800 custom gaming laptop was just dropped 50 feet by a malfunctioning QuickShip drone onto your driveway. The company's automated system has already denied your claim, citing 'acts of God' in their terms of service. You have 10 minutes left in your chat window with their Executive Resolution Specialist before the case is permanently closed.
How It Starts
“I see you're claiming mechanical failure for delivery incident #QS-4891. However, our flight logs show optimal weather conditions and no registered equipment malfunctions. The terms you agreed to clearly state... [Timer: 9:58]”
This is how Marcus Chen, Senior Executive Resolution Specialist's greeting will start.
Practice Details
Scenario ID
#2140
Category
General
Location Tag
QuickShip Virtual Claims Department
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