Pottery Studio Meltdown

Your entire inventory of handcrafted wedding centerpieces - worth $12,000 in orders - just emerged from your new industrial kiln as a fused mass of worthless ceramic. The warranty expired exactly 24 hours ago, and your wedding clients are expecting delivery next week. The manufacturer's rep who sold you this 'professional-grade' equipment is now screening your calls.

Challenges

Survivors

Popularity

Difficulty

B1-B2

Start Practicing Now

Scenario Overview

Your Role

Owner of 'Sacred Clay Studios', a boutique pottery business

Conversation Partner

Marcus Chen, Regional Sales Manager at KilnTech Industries

Setting

Your pottery studio's office, surrounded by destroyed ceramic pieces and wedding order invoices

Location

Small commercial art studio space in an industrial district

Learning Objectives

✓

Obtain admission that the kiln was sold as new when it was refurbished

✓

Secure either a replacement unit or full refund

✓

Get written documentation of the conversation and agreement

About This Scenario

How It Starts

“Ms. Thompson, I understand you're upset about your... situation, but I've reviewed your warranty status and I'm afraid there's nothing we can do. The coverage period expired yesterday at midnight. Perhaps we could interest you in our new KT-5000 model?”

This is how Marcus Chen, Regional Sales Manager at KilnTech Industries's greeting will start.

Practice Details

Scenario ID

#2145

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

Other Scenarios to Explore

Similar scenarios coming soon

Ready to Practice?

Start your speaking journey with BoldSpeak today. Sign up for free and get unlimited access to scenarios.

Get Started Free