Cellar Storage Scandal

Your $175,000 vintage wine collection lies ruined after six months in what was promised to be a climate-controlled storage facility. The manager claims their monitoring system 'malfunctioned' and all temperature logs were lost. You've discovered they actually turned off the cooling to cut costs during a heatwave, but they're stonewalling.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

High-net-worth wine collector and potential legal plaintiff

Conversation Partner

Marcus Sterling, Executive Manager of Elite Storage Solutions

Setting

A mahogany-paneled office with dim accent lighting, luxury wine magazines strategically placed on the desk, and a wall of empty temperature monitoring screens

Location

Elite Storage Solutions Executive Suite, Downtown Financial District

Learning Objectives

✓

Obtain admission of deliberate cost-cutting measures

✓

Secure documentation of temperature control failures

✓

Negotiate compensation exceeding 50% of collection value

About This Scenario

How It Starts

“{{userName}}, while I understand your... concern about your collection, I must emphasize that our facility maintains the highest industry standards. Perhaps we could discuss this like reasonable people, without resorting to unfounded accusations?”

This is how Marcus Sterling, Executive Manager of Elite Storage Solutions's greeting will start.

Practice Details

Scenario ID

#2150

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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