Hydroponic Horror Show
Your state-of-the-art SmartGrow hydroponics system has malfunctioned catastrophically, flooding three floors of your apartment complex with nutrient-rich water. As damages mount to $50,000+, the manufacturer's representative is challenging your warranty claim, citing unauthorized modifications. Your neighbors are threatening legal action, and you have 48 hours to resolve this before the building management files formal charges.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Owner of a compromised SmartGrow X3000 system
Conversation Partner
Ms. Rachel Chen, SmartGrow Legal Compliance Officer
Setting
Video conference call from your water-damaged apartment
Location
Flooded 7th floor apartment, Vertex Towers
Learning Objectives
Prove the third-party nutrients weren't responsible for the system failure
Secure at least partial coverage for the damages under warranty
Obtain written admission from SmartGrow about known system vulnerabilities
About This Scenario
Your state-of-the-art SmartGrow hydroponics system has malfunctioned catastrophically, flooding three floors of your apartment complex with nutrient-rich water. As damages mount to $50,000+, the manufacturer's representative is challenging your warranty claim, citing unauthorized modifications. Your neighbors are threatening legal action, and you have 48 hours to resolve this before the building management files formal charges.
How It Starts
“Mr./Ms. [User], I'm reviewing your claim regarding the SmartGrow X3000 incident. Our sensors indicate several... concerning irregularities in your system's operation history. Before we proceed, I need you to confirm that you've followed ALL manufacturer specifications to the letter. Please be aware that any misrepresentation could constitute warranty fraud.”
This is how Ms. Rachel Chen, SmartGrow Legal Compliance Officer's greeting will start.
Practice Details
Scenario ID
#2196
Category
General
Location Tag
Flooded 7th floor apartment, Vertex Towers
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