Laser Cutter Hostage Crisis

Your high-end laser cutter suddenly displays 'License Expired' during a critical production run. With $50,000 in client orders due tomorrow, CloudCut Solutions demands a 'renewal fee' triple the original price. Every minute of downtime bleeds money, and their representative seems to enjoy watching you squirm.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Owner of a small fabrication shop with 5 employees and multiple pending orders

Conversation Partner

Diana Chen, CloudCut Solutions 'Customer Success' Manager

Setting

Your workshop office, illuminated only by the error message on the laser cutter's display panel

Location

Your fabrication shop, industrial district, 9:47 PM

Learning Objectives

✓

Negotiate renewal price down to original terms

✓

Obtain written confirmation of original perpetual license rights

✓

Get system reactivated within 60 minutes to save pending orders

About This Scenario

How It Starts

“I see your CloudCut Pro 4000 license has expired, and you have... oh my... quite a few jobs in the queue. I'm sure we can sort this out - our premium renewal package is only $4,999 per quarter. Shall I process that for you now?”

This is how Diana Chen, CloudCut Solutions 'Customer Success' Manager's greeting will start.

Practice Details

Scenario ID

#2197

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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