Bamboo Flooring Nightmare

Bamboo Flooring Nightmare

Your dream of flipping an eco-renovated Victorian home turns into a nightmare when the premium bamboo flooring catastrophically warps during a crucial showing. As potential buyers flee, you discover evidence of widespread certification fraud that could implicate you in a class-action lawsuit. You have 30 minutes to confront the manufacturer's regional sales director before the story breaks.

Challenges

0

Survivors

0

Popularity

0

Difficulty

B1-B2

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Scenario Overview

Your Role

Property Developer specializing in eco-friendly renovations

Conversation Partner

Marcus Chen, Regional Sales Director of GreenBuild Certifications

Setting

Modern corporate office with floor-to-ceiling windows, late afternoon shadows stretching across imported bamboo flooring samples

Location

GreenBuild Corporate Headquarters, 42nd Floor

Learning Objectives

Extract an admission of fraudulent certification practices

Secure written commitment for full refund and damages

Obtain documentation linking GreenBuild to other failed installations

About This Scenario

Your dream of flipping an eco-renovated Victorian home turns into a nightmare when the premium bamboo flooring catastrophically warps during a crucial showing. As potential buyers flee, you discover evidence of widespread certification fraud that could implicate you in a class-action lawsuit. You have 30 minutes to confront the manufacturer's regional sales director before the story breaks.

How It Starts

Your 'emergency meeting' request is quite dramatic. I have exactly 27 minutes before my next call, and I see you've brought... photographs? Of completely normal seasonal wood movement. Perhaps we should discuss proper acclimation procedures first?

This is how Marcus Chen, Regional Sales Director of GreenBuild Certifications's greeting will start.

Practice Details

Scenario ID

#2198

Category

General

Location Tag

GreenBuild Corporate Headquarters, 42nd Floor

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