Grain Mill Grinding Crisis
Your industrial flour mill just contaminated a 50,000-pound order destined for major bakeries across three states. The equipment manufacturer is stonewalling, claiming metal shavings are 'expected wear.' With recall costs mounting and your biggest clients threatening legal action, you have minutes to negotiate a solution.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Quality Control Manager at Heritage Mills Ltd.
Conversation Partner
Marcus Thane, Equipment Manufacturer Regional Director
Setting
Your office with emergency red lights flashing through venetian blinds, multiple phones ringing, sample bags of contaminated flour on your desk
Location
Heritage Mills Production Facility, Quality Control Office
Learning Objectives
Prove contamination exceeds safety thresholds using specific regulations
Document the manufacturer's initial dismissal of safety concerns
Secure immediate replacement parts and service under warranty
About This Scenario
Your industrial flour mill just contaminated a 50,000-pound order destined for major bakeries across three states. The equipment manufacturer is stonewalling, claiming metal shavings are 'expected wear.' With recall costs mounting and your biggest clients threatening legal action, you have minutes to negotiate a solution.
How It Starts
“Listen, I've reviewed your... concerning report about our XR-7 Industrial Mill. But let's be realistic here - metal particulate under 2mm is simply part of the milling process. What exactly are you expecting us to do about standard operational wear?”
This is how Marcus Thane, Equipment Manufacturer Regional Director's greeting will start.
Practice Details
Scenario ID
#2203
Category
General
Location Tag
Heritage Mills Production Facility, Quality Control Office
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