CEO Dinner Disaster
Your career hangs by a thread as your corporate card gets declined during a crucial $2,000 dinner with potential Series B investors and your CEO. With spotty cell service and your bank's customer service closed, you have 15 minutes to resolve this mortifying situation before the investors leave.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Senior Business Development Manager
Conversation Partner
Marcel Laurent, Head Sommelier & Maître d'
Setting
Private dining room at 'L'Essence', all eyes on you as the card terminal beeps red
Location
L'Essence Michelin-starred Restaurant, Financial District
Learning Objectives
Resolve the payment issue without losing investors' confidence
Maintain professional composure while under intense scrutiny
Find an alternative payment solution within 15 minutes
About This Scenario
Your career hangs by a thread as your corporate card gets declined during a crucial $2,000 dinner with potential Series B investors and your CEO. With spotty cell service and your bank's customer service closed, you have 15 minutes to resolve this mortifying situation before the investors leave.
How It Starts
“Pardon the interruption, but I must inform you that your card has been declined. Perhaps there's been a mistake? *glances at your CEO's emptying wine glass*”
This is how Marcel Laurent, Head Sommelier & Maître d''s greeting will start.
Practice Details
Scenario ID
#237
Category
General
Location Tag
L'Essence Michelin-starred Restaurant, Financial District
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