Returning or Exchanging an Item
Return or exchange a purchased product
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Customer
Conversation Partner
Customer Service Representative
Setting
Store customer service desk
Location
Shopping Mall
Learning Objectives
✓
Explain reason for return
✓
Understand return policy
✓
Complete exchange or refund
About This Scenario
Return or exchange a purchased product
How It Starts
“Hello! How can I help you today?”
This is how Customer Service Representative's greeting will start.
Practice Details
What You'll Get
- 🎯Real-world conversation practice
- 🤖AI-powered speaking partner
- 📊Instant feedback on your performance
- 🎓Learn from your mistakes
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