Flatline at Table Five

Flatline at Table Five

As the head server at an upscale steakhouse, you're faced with a critical emergency when a patron goes into cardiac arrest. The restaurant's AED defibrillator has a dead battery, and your hostile restaurant manager is more concerned about PR than saving a life. Time is running out as EMS is stuck in traffic.

Challenges

0

Survivors

0

Popularity

0

Difficulty

B1-B2

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Scenario Overview

Your Role

Head Server / Floor Captain

Conversation Partner

Marcus Chen, Restaurant General Manager

Setting

Upscale steakhouse dining room, Table 5 visible through the service station window, chaos unfolding as other diners stand and watch

Location

The Capital Grille, Downtown Financial District

Learning Objectives

Locate a working AED within 6-minute response window

Manage other diners and maintain crowd control

Navigate manager's resistance while protecting patient's dignity

About This Scenario

As the head server at an upscale steakhouse, you're faced with a critical emergency when a patron goes into cardiac arrest. The restaurant's AED defibrillator has a dead battery, and your hostile restaurant manager is more concerned about PR than saving a life. Time is running out as EMS is stuck in traffic.

How It Starts

Listen, we need to handle this discreetly. That's Richard Thomson at Table 5 - he's a regular and his law firm handles half our corporate accounts. Get him on his feet and into the private dining room before someone starts filming this.

This is how Marcus Chen, Restaurant General Manager's greeting will start.

Practice Details

Scenario ID

#275

Category

General

Location Tag

The Capital Grille, Downtown Financial District

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