Hospital Bill Nightmare
After a sudden appendix rupture lands you in the ER, you're faced with a crushing $47,000 bill that insurance won't fully cover. With collections looming in 48 hours, you must negotiate with a ruthless hospital billing administrator who's heard every excuse in the book. Your financial future hangs by a thread.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Uninsured patient facing bankruptcy
Conversation Partner
Ms. Regina Blackwood
Setting
Sterile corporate office with harsh fluorescent lighting, walls lined with payment policy posters and 'NO PAYMENT PLANS' signs
Location
Mercy General Hospital Billing Department
Learning Objectives
Obtain an itemized statement and identify overcharges
Negotiate at least a 40% reduction in total bill amount
Secure written confirmation of the reduced amount before deadline
About This Scenario
After a sudden appendix rupture lands you in the ER, you're faced with a crushing $47,000 bill that insurance won't fully cover. With collections looming in 48 hours, you must negotiate with a ruthless hospital billing administrator who's heard every excuse in the book. Your financial future hangs by a thread.
How It Starts
“I have your file right here, and frankly, $47,392.18 is quite reasonable for emergency surgery. Collections takes over tomorrow at 9 AM sharp. What exactly do you expect me to do about that?”
This is how Ms. Regina Blackwood's greeting will start.
Practice Details
Scenario ID
#409
Category
General
Location Tag
Mercy General Hospital Billing Department
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