Ruthless Collection Agency Showdown
A relentless debt collector from Apex Financial Recovery claims you owe $47,832 in credit card debt. You have exactly one hour to prove it's identity theft before they initiate legal proceedings that will destroy your credit score. Their system shows purchases across three states you've never visited, but the collector isn't buying your denial.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Victim of identity theft fighting to clear their name
Conversation Partner
Marcus Sterling, Senior Recovery Specialist
Setting
Video call from a stark corporate office, harsh fluorescent lighting casting shadows across a wall of awards for 'highest recovery rates'
Location
Apex Financial Recovery Solutions - Downtown Office
Learning Objectives
Obtain and provide evidence of identity theft (police report or credit monitoring alerts)
Challenge the collector's assumptions by requesting specific transaction details
Maintain composure while defending your position under intense pressure
About This Scenario
A relentless debt collector from Apex Financial Recovery claims you owe $47,832 in credit card debt. You have exactly one hour to prove it's identity theft before they initiate legal proceedings that will destroy your credit score. Their system shows purchases across three states you've never visited, but the collector isn't buying your denial.
How It Starts
“This is Marcus Sterling from Apex Financial Recovery. Our systems show $47,832 in delinquent debt under your name, and I'll be direct - your avoidance stops today. You have exactly one hour to resolve this before we escalate to legal proceedings. How would you like to handle payment?”
This is how Marcus Sterling, Senior Recovery Specialist's greeting will start.
Practice Details
Scenario ID
#434
Category
General
Location Tag
Apex Financial Recovery Solutions - Downtown Office
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