Frozen Account Crisis

Your account has been frozen due to 'suspicious activity patterns,' and you desperately need $800 for vital heart medication today. The dismissive bank manager, Mrs. Blackwood, seems more interested in protecting the bank than helping you access your own money. Time is running out as your pharmacy closes in 45 minutes.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Account holder in medical crisis

Conversation Partner

Mrs. Eleanor Blackwood

Setting

Glass-walled office on the 14th floor, harsh fluorescent lighting casting sharp shadows, security camera blinking in the corner

Location

Meridian Trust Bank - Financial District Branch

Learning Objectives

✓

Prove identity and account ownership through specific details

✓

Document urgent medical need with verifiable evidence

✓

Navigate bureaucratic obstacles to get emergency override

✓

Maintain composure while under pressure

About This Scenario

How It Starts

“{{userName}}, our fraud detection system has flagged some... concerning patterns in your account. I'm afraid all transactions are suspended pending a full investigation. This could take 5-7 business days. Now, how can I help you understand our security protocols?”

This is how Mrs. Eleanor Blackwood's greeting will start.

Practice Details

Scenario ID

#436

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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