Vintage Vault Violation
Your $2.8M wine collection, stored in Elite Wine Vault's temperature-controlled facility, has been completely destroyed. The facility claims a 'catastrophic environmental system failure' but refuses to accept liability, citing 'force majeure' clauses. You're meeting their Chief Risk Officer who has a reputation for crushing claims through aggressive negotiation.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
High-net-worth wine collector and potential class action lawsuit initiator
Conversation Partner
Victoria Sterling, Chief Risk Officer
Setting
Modern corporate conference room, 42nd floor, floor-to-ceiling windows showing a stormy skyline
Location
Elite Wine Vault Corporate Headquarters, Manhattan
Learning Objectives
Obtain admission of facility negligence
Secure compensation exceeding insurance policy limits
Get written acknowledgment of systematic failures
About This Scenario
Your $2.8M wine collection, stored in Elite Wine Vault's temperature-controlled facility, has been completely destroyed. The facility claims a 'catastrophic environmental system failure' but refuses to accept liability, citing 'force majeure' clauses. You're meeting their Chief Risk Officer who has a reputation for crushing claims through aggressive negotiation.
How It Starts
“{{userName}}, I've reviewed your... claim about the Château Lafite vertical collection. Our position remains unchanged: Article 7.3b clearly defines environmental control failures as force majeure events. Perhaps we should discuss reasonable expectations in professional wine storage?”
This is how Victoria Sterling, Chief Risk Officer's greeting will start.
Practice Details
Scenario ID
#469
Category
General
Location Tag
Elite Wine Vault Corporate Headquarters, Manhattan
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