Contaminated Jet Fuel Crisis

As Operations Manager at Elite Aviation Services, you must inform five Fortune 500 CEOs that their $65M Gulfstream G650 has been contaminated with degraded fuel. They're due to sign a multi-billion dollar merger in Singapore in 18 hours, and you're about to become the messenger they'll want to shoot.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Operations Manager, Elite Aviation Services

Conversation Partner

Vincent Nash, Lead Executive Concierge

Setting

Glass-walled executive lounge overlooking private hangar, dawn breaking over parked jets

Location

Van Nuys Private Airport, Los Angeles

Learning Objectives

✓

Break the news to all five CEOs without losing control of the situation

✓

Develop at least three viable alternative travel solutions within 15 minutes

✓

Maintain company's legal position while preserving client relationships

About This Scenario

How It Starts

“Sir, we have a Code Red situation with the Singapore flight. All five board members are arriving in 20 minutes, and I've just received confirmation that the entire fuel load is contaminated with microbial growth. We need to make some very difficult calls, very quickly.”

This is how Vincent Nash, Lead Executive Concierge's greeting will start.

Practice Details

Scenario ID

#513

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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