Ice Road Final Warning
Your rig is dead in the middle of the Dempster Highway at -40°F with $180,000 worth of perishable pharmaceuticals in the back. You've already missed two deadlines this quarter, and Dispatch Manager Sandra Mitchell has made it clear: one more failure means termination. The satellite phone barely has signal, and you've got 6 hours before the cargo spoils.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Marcus Chen, Contract Driver (3 years experience, 2 strikes)
Conversation Partner
Sandra Mitchell, Regional Dispatch Manager
Setting
Truck cab interior, frost creeping up windows, dashboard warning lights glowing red, satellite phone with 1 bar of signal
Location
Dempster Highway, Yukon Territory, 127 miles from nearest service station
Learning Objectives
Convince Sandra to send emergency repair assistance
Maintain cargo temperature within safe parameters
Avoid immediate termination
About This Scenario
Your rig is dead in the middle of the Dempster Highway at -40°F with $180,000 worth of perishable pharmaceuticals in the back. You've already missed two deadlines this quarter, and Dispatch Manager Sandra Mitchell has made it clear: one more failure means termination. The satellite phone barely has signal, and you've got 6 hours before the cargo spoils.
How It Starts
“Chen, your GPS shows you've been stationary for 22 minutes. That's $8,000 of temperature-sensitive cargo every hour. Please tell me you're just taking a mandated rest break.”
This is how Sandra Mitchell, Regional Dispatch Manager's greeting will start.
Practice Details
Scenario ID
#520
Category
General
Location Tag
Dempster Highway, Yukon Territory, 127 miles from nearest service station
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