
Stranded in Snowstorm
Your red-eye flight to Chicago has been diverted to Milwaukee due to severe weather. It's 2AM, -10°F outside, and the airline staff is illegally refusing accommodation for stranded passengers. With only $47 in your account until payday and no friends nearby, you must navigate an increasingly hostile confrontation with the gate agent who seems determined to make you disappear.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Stranded Passenger #247
Conversation Partner
Sandra Merrick, Senior Gate Supervisor
Setting
Fluorescent-lit gate desk at a near-empty terminal, snow visible through dark windows
Location
Milwaukee Mitchell International Airport, Terminal C
Learning Objectives
Secure legally required overnight accommodation
Obtain written confirmation of flight diversion reason
Get supervisor contact information for follow-up claim
About This Scenario
Your red-eye flight to Chicago has been diverted to Milwaukee due to severe weather. It's 2AM, -10°F outside, and the airline staff is illegally refusing accommodation for stranded passengers. With only $47 in your account until payday and no friends nearby, you must navigate an increasingly hostile confrontation with the gate agent who seems determined to make you disappear.
How It Starts
“Sir/Ma'am, as I've explained to the others, this weather event is classified as 'Force Majeure' - meaning the airline bears no liability. The terminal closes in 45 minutes. I suggest finding nearby accommodations on your mobile device.”
This is how Sandra Merrick, Senior Gate Supervisor's greeting will start.
Practice Details
Scenario ID
#532
Category
General
Location Tag
Milwaukee Mitchell International Airport, Terminal C
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