Volcanic Ash Diversion

Mount Fuji's unexpected eruption has forced the closure of Tokyo's Narita Airport, stranding 2,300 passengers. As the Senior Operations Manager, you must manage an increasingly hostile situation with limited resources and dwindling options. The volcanic ash cloud is expanding, and neighboring airports are reaching capacity.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Senior Operations Manager at AirPacific

Conversation Partner

Regional Director Tanaka

Setting

Emergency Operations Center - walls of flickering displays showing weather patterns, flight paths, and capacity metrics. Red warning lights reflect off rain-streaked windows.

Location

Osaka International Airport - Secondary Command Center

Learning Objectives

✓

Develop and execute a passenger redistribution plan for 2,300 stranded travelers

✓

Negotiate emergency accommodation arrangements within budget constraints

✓

Maintain positive public image while minimizing corporate liability exposure

About This Scenario

How It Starts

“Listen carefully - we've got 2,300 passengers about to turn into a PR nightmare. The board is breathing down my neck, and I'm seeing costs spiral into the millions. What's your immediate action plan?”

This is how Regional Director Tanaka's greeting will start.

Practice Details

Scenario ID

#583

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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