Stranded Without Wheels

Your $15,000 custom wheelchair lies mangled after a cross-country flight, rendering your primary means of mobility useless. In a crowded terminal at 11 PM, you face a dismissive Customer Relations Manager who seems more interested in getting you to sign a liability waiver than helping. Time is running out as your connecting flight departs in 90 minutes.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Stranded passenger with mobility disability

Conversation Partner

Diana Kessler, Senior Customer Relations Manager

Setting

Fluorescent-lit airline office, cramped with filing cabinets and corporate motivational posters. Your damaged wheelchair leans against the wall behind the desk.

Location

Terminal C, Denver International Airport

Learning Objectives

✓

Secure immediate replacement mobility solution

✓

Obtain full compensation for wheelchair damage

✓

Document incident properly for legal follow-up

About This Scenario

How It Starts

“I understand you're upset about your... equipment, but I'll need you to fill out form 5501-B before we can proceed. Would you say the damage occurred pre or post-flight? Please be specific.”

This is how Diana Kessler, Senior Customer Relations Manager's greeting will start.

Practice Details

Scenario ID

#639

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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