Massage Gone Wrong
During what should have been a routine massage therapy session, professional boundaries were violated. Now you must navigate reporting the incident to a skeptical spa manager who seems more concerned about the business's reputation than client safety. Time is running out to document the incident before evidence becomes questionable.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Recent massage client filing an incident report
Conversation Partner
Marcus Chen, Regional Spa Operations Director
Setting
Executive office with harsh overhead lighting, security camera in corner, closed door
Location
Serenity Springs Wellness Center - Corporate Office
Learning Objectives
Clearly articulate the incident details without being intimidated into changing the story
Insist on formal written documentation despite pressure to accept verbal resolution
Maintain composure while defending against subtle victim-blaming tactics
About This Scenario
During what should have been a routine massage therapy session, professional boundaries were violated. Now you must navigate reporting the incident to a skeptical spa manager who seems more concerned about the business's reputation than client safety. Time is running out to document the incident before evidence becomes questionable.
How It Starts
“Please, have a seat. I understand you've raised some... concerns about your session with one of our therapists yesterday. Before we proceed with any formal documentation, let's discuss what you think happened.”
This is how Marcus Chen, Regional Spa Operations Director's greeting will start.
Practice Details
Scenario ID
#650
Category
General
Location Tag
Serenity Springs Wellness Center - Corporate Office
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