Life-Critical Device Dispute
Your insulin pump suddenly failed during the night, sending you to the ER. Now, facing mounting medical bills, the manufacturer's representative insists you violated the warranty by using third-party supplies. With only 48 hours of loaner equipment remaining, you must prove the malfunction wasn't your fault or face devastating out-of-pocket costs for a replacement.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Patient with Type 1 Diabetes facing device failure
Conversation Partner
Claire Morton, Senior Claims Adjuster
Setting
Video call interface showing a corporate office backdrop, harsh fluorescent lighting casting shadows across the adjuster's stern expression
Location
Virtual meeting between your hospital room and MediTech Solutions corporate office
Learning Objectives
Obtain and document the exact error code from the device malfunction
Find evidence of similar incidents or FDA warnings
Force the representative to acknowledge manufacturer responsibility
About This Scenario
Your insulin pump suddenly failed during the night, sending you to the ER. Now, facing mounting medical bills, the manufacturer's representative insists you violated the warranty by using third-party supplies. With only 48 hours of loaner equipment remaining, you must prove the malfunction wasn't your fault or face devastating out-of-pocket costs for a replacement.
How It Starts
“{{userName}}, I've reviewed your emergency claim regarding the LifeFlow 8000 insulin pump failure. Our records indicate you purchased non-certified supplies last month. I should remind you that any unauthorized modifications void the warranty immediately.”
This is how Claire Morton, Senior Claims Adjuster's greeting will start.
Practice Details
Scenario ID
#652
Category
General
Location Tag
Virtual meeting between your hospital room and MediTech Solutions corporate office
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