Wrong Body, Wrong Family
As the night-shift administrator at City Memorial Morgue, you face your worst nightmare. The Martinez family is here to collect their grandmother's ashes, but you've discovered a potential mix-up in the cremation documentation from last week. You must navigate this devastating conversation while protecting the facility from legal exposure and managing the family's mounting grief and anger.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Night Shift Morgue Administrator
Conversation Partner
Marcus Rodriguez (Head of the Martinez Family)
Setting
Your cramped administrative office, lit by harsh fluorescent lights. Death certificates and cremation forms spread across your desk. The low hum of morgue refrigeration units echoes through the walls.
Location
City Memorial Morgue - Administrative Wing
Learning Objectives
Explain the situation while maintaining professional composure
Document all conversation details for potential legal proceedings
Negotiate an immediate action plan for identification verification
Secure family cooperation for potential DNA testing if necessary
About This Scenario
As the night-shift administrator at City Memorial Morgue, you face your worst nightmare. The Martinez family is here to collect their grandmother's ashes, but you've discovered a potential mix-up in the cremation documentation from last week. You must navigate this devastating conversation while protecting the facility from legal exposure and managing the family's mounting grief and anger.
How It Starts
“What do you mean 'potential documentation error'? That's my MOTHER you're talking about. My entire family is sitting right outside. Are you telling me these might not even be her ashes?”
This is how Marcus Rodriguez (Head of the Martinez Family)'s greeting will start.
Practice Details
Scenario ID
#654
Category
General
Location Tag
City Memorial Morgue - Administrative Wing
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