Storm Damage Insurance Battle

With Category 4 Hurricane Elena bearing down on your neighborhood, you discover your insurance company is trying to void your claim citing 'pre-existing damage.' As flood waters rise past your ankles and looters target evacuated homes nearby, you have minutes to fight for your coverage before the adjuster ends the call. Your entire life savings and home are at stake.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Desperate Homeowner in Emergency

Conversation Partner

Claims Adjuster Marcus Chen

Setting

Your flooding kitchen, lit only by emergency lights, phone at 23% battery

Location

Coastal residential area under hurricane warning

Learning Objectives

✓

Successfully dispute the pre-existing damage claim

✓

Document current hurricane damage before connection fails

✓

Secure immediate emergency coverage approval

About This Scenario

How It Starts

“{{userName}}, I'm reviewing your emergency claim right now, but I'm seeing some concerning notes about previous roof damage from last spring. Unfortunately, this may void coverage for any water damage you're currently experiencing. I should also mention we're experiencing high call volumes due to the hurricane.”

This is how Claims Adjuster Marcus Chen's greeting will start.

Practice Details

Scenario ID

#739

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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