Broken Window Theory

Your aging apartment's windows leak severely during rainstorms, causing water damage and mold growth. Despite documented complaints, your corporate landlord, Apex Properties, dismisses it as 'cosmetic wear and tear.' With another storm system approaching and your lease renewal pending, time is running out to force action.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Third-floor tenant of Parkview Apartments

Conversation Partner

Marcus Sterling, Regional Property Manager

Setting

Video call from your water-damaged apartment, thunder rumbling outside, water actively dripping from window frames

Location

Parkview Apartments, Building C

Learning Objectives

✓

Obtain explicit acknowledgment of the maintenance request and its safety implications

✓

Secure written commitment for window replacement or professional assessment

✓

Document all communication for potential legal action

About This Scenario

How It Starts

“I have your maintenance request regarding... window condensation issues? Look, I've reviewed the photos, and what I'm seeing falls within normal wear parameters for a building of this age. What exactly are you expecting us to do here?”

This is how Marcus Sterling, Regional Property Manager's greeting will start.

Practice Details

Scenario ID

#775

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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