Lemon Law Last Stand

Your $32,000 investment is falling apart. After the fifth major breakdown of your new car in just 4 months, you're back at Precision Motors where the dealership manager has 'coincidentally' found evidence that you've voided the warranty. With a stack of repair documents and your state's lemon law printout in hand, you have one shot at forcing them to honor their legal obligations before involving attorneys.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Frustrated New Car Owner

Conversation Partner

Marcus Reynolds, Senior Sales Manager

Setting

Glass-walled executive office overlooking a pristine showroom floor filled with gleaming vehicles that mock your situation

Location

Precision Motors Luxury Dealership

Learning Objectives

✓

Present documented evidence of repeated repairs within the warranty period

✓

Counter false warranty violation claims using consumer protection knowledge

✓

Secure commitment for vehicle buyback or replacement under lemon law provisions

About This Scenario

How It Starts

“Look, I've reviewed your file thoroughly, and those after-market floor mats you installed... that's a clear warranty violation right there. But I'm willing to offer you our premium extended warranty package for only $3,200. That's normally $4,500.”

This is how Marcus Reynolds, Senior Sales Manager's greeting will start.

Practice Details

Scenario ID

#904

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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