Cancel The Uncancellable

Your premium streaming service subscription has morphed into a financial nightmare, charging you $49.99 monthly despite countless cancellation attempts. After five exhausting transfers and 2 hours on hold, you've finally reached Sarah Mitchell, the 'Executive Resolution Specialist' - your last hope before involving your lawyer.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Frustrated customer seeking subscription cancellation

Conversation Partner

Sarah Mitchell - Executive Resolution Specialist

Setting

Your dimly lit home office, illuminated only by your laptop screen showing mounting credit card charges

Location

Phone call from home to UltraFlix™ Corporate Headquarters

Learning Objectives

✓

Successfully cancel subscription without agreeing to new terms

✓

Obtain confirmation number or email for cancellation

✓

Secure refund for at least one unauthorized charge

About This Scenario

How It Starts

“Thank you for your patience. {{userName}}, I see you've been transferred several times - I do apologize. I'm Sarah with Executive Resolution, and I notice you've been a valued UltraFlix™ member for... oh, let me just pull up your account here... *keyboard sounds* ...hmm, I'm having trouble accessing your profile. Could you verify your last four charges for me?”

This is how Sarah Mitchell - Executive Resolution Specialist's greeting will start.

Practice Details

Scenario ID

#906

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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