Missing Package Mystery

Your $1000 limited-edition collector's item has vanished in transit, and customer service is a labyrinth of contradictions. Three different representatives from MegaShip Express keep passing blame between departments, while your credit card payment deadline looms. Time is running out to locate your package before the dispute window closes.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Frustrated customer who ordered a rare collector's item

Conversation Partner

Sandra Chen, Senior Customer Resolution Specialist

Setting

Your home office, illuminated only by the harsh glow of multiple browser tabs showing conflicting tracking information

Location

Remote Customer Service Chat Interface - MegaShip Express

Learning Objectives

✓

Document and expose contradictions between all three previous representatives' statements

✓

Obtain written confirmation of shipping department's original tracking number

✓

Force acknowledgment of internal system error without accepting blame

About This Scenario

How It Starts

“I understand you've spoken with my colleagues about tracking number MS-2847X, but I'm seeing a completely different reference number in our system. Could you clarify when exactly you received the original tracking information?”

This is how Sandra Chen, Senior Customer Resolution Specialist's greeting will start.

Practice Details

Scenario ID

#912

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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