WiFi Hostage Crisis

Your critical work presentation starts in 30 minutes, but your internet provider is threatening immediate service termination over supposedly unreturned equipment. Despite having proof of return, the representative seems determined to extract payment or cut your connection. Time is running out, and your career depends on this presentation.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Remote Software Developer preparing for client demo

Conversation Partner

Marcus Chen, TechNet Collections Specialist

Setting

Home office desk, multiple screens showing email chains and return receipts, WiFi signal indicator fluctuating ominously

Location

Home Office, Remote Work Setup

Learning Objectives

✓

Locate and present valid equipment return documentation

✓

Maintain professional composure while under pressure

✓

Secure service continuation before presentation deadline

About This Scenario

How It Starts

“This is Marcus from TechNet Collections. I'm calling regarding your past-due equipment balance of $489.99. Our system shows immediate service termination scheduled in the next hour. Would you like to process that payment now?”

This is how Marcus Chen, TechNet Collections Specialist's greeting will start.

Practice Details

Scenario ID

#913

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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