Counterfeit Collectible Showdown
Your prized 1952 Mickey Mantle rookie card, purchased for $50,000 through Elite Heritage Auctions, has been exposed as a sophisticated counterfeit. With your life savings on the line and the auction house's reputation at stake, you confront their Authentication Director who seems suspiciously defensive about their certification process.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Defrauded Collector & Former Client
Conversation Partner
Victoria Sterling, Director of Authentication
Setting
Modern executive office with dark wood paneling, indirect lighting casting harsh shadows, and framed rare collectibles lining the walls
Location
Elite Heritage Auctions Headquarters - 42nd Floor
Learning Objectives
Expose flaws in the authentication process
Secure a full refund rather than store credit
Obtain written admission of certification error
About This Scenario
Your prized 1952 Mickey Mantle rookie card, purchased for $50,000 through Elite Heritage Auctions, has been exposed as a sophisticated counterfeit. With your life savings on the line and the auction house's reputation at stake, you confront their Authentication Director who seems suspiciously defensive about their certification process.
How It Starts
“{{userName}}, I understand you have... concerns about your recent acquisition. However, I assure you our authentication process is industry-leading. Perhaps we could discuss this more productively if you'd explain exactly what leads you to question our certification?”
This is how Victoria Sterling, Director of Authentication's greeting will start.
Practice Details
Scenario ID
#922
Category
General
Location Tag
Elite Heritage Auctions Headquarters - 42nd Floor
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